We are aware that during the COVID-19 pandemic there are many households struggling to get to a shop for their normal food order. This may be due to self-isolating, being elderly or vulnerable or due to many shops being temporarily closed. We are able to use our existing infrastructure to quickly bring to market a home delivery service. We hope this service will help all our community but particularly those most in need who cannot reach a shop during the COVID-19 pandemic.

Safety of our staff, customers and communities is our primary concern. Both at our depot and for drivers on the road we have strict procedures that are followed and we keep reviewing these in light of the latest guidance. Deliveries are left at the front door; our drivers will not enter customers’ homes. We appreciate this may be inconvenient for those customers who require help unpacking boxes but this is our policy for the safety of both our customers and staff. The driver will put the delivery boxes outside the front door and will knock or ring the doorbell and then maintain a 2 metre distance from the front door.

Currently we are delivering to London, Luton, Leicester, Birmingham, Walsall, Cardiff, Portsmouth and Southampton. If you live elsewhere please give us a call or message with details of your address and what you would like to order – we continue to deliver to shops across the country so may be able to help. Please leave details of any delivery instructions we need to access your property to avoid delivery issues. The option to do this is in “My Cart” before checkout and entering delivery address details. If accessibility to your address is difficult or if the location conflicts with one of our existing retail customers who remain open for business please be aware we have the right to decline delivery. In this case a refund will be provided in full.

We are set up as a wholesaler and are used to selling bulk quantities of each item. We are therefore not equipped to pick bespoke boxes for every customer. However, we are continuously reviewing our offer so if you have specific needs or requests please let us know.

As for the question above, we are offering the selection boxes as a means to get wholesale stock direct to households. We cannot guarantee any requests for changes but feel free to let us know what you would like. Any feedback is welcomed. We will be constantly reviewing the contents of the boxes so please check back here to see what is on offer. Your feedback will help us to make the most demanded items available to those who need it.

No, your delivery day will depend upon where you live. Once you have placed your order we will be in touch to confirm your delivery date. Please allow 2 working days from ordering for someone to get back to you. We aim to deliver all orders within 2-5 working days.

Our vans are temperature controlled and designed to keep your products in perfect condition. The driver will place your order at your front door and will then knock or ring the bell and step 2 metres back. They will wait until you have taken the order inside before leaving. Please note, our drivers will not be able to enter your property or carry your order in, due to social distancing measures. Please check through your order before the driver leaves, as we are not able to offer returns or collections. Important: Our vans are temperature controlled but the boxes in which the products are delivered are not insulated. Therefore products must be put in the freezer as soon as they are delivered to your door in order to maintain the quality and safety.

No, the prices for the selection boxes is the only fee we will charge you. We have tried to keep things as simple as possible and there are no hidden costs.

Payment is by credit or debit card at the time of ordering. Please check that we deliver to your area before paying. If we decline the order we will process a refund but it will take several days for the refund to be processed and received back into your account. If you cancel once we have started processing or dispatching your order it may not be possible to provide a full refund (although we will always try our best depending on the circumstances, just speak to one of our team).

If you want to amend or cancel an order that has been placed please call us immediately on 0208 751 2593. We cannot guarantee that changes can be made once an order has been placed but will do our best to help. You can also get in touch on whatsapp on 07719 035966 or by email to admin@nabcoenterprises.com

Yes, we recommend that you are home as your frozen products will need to be put straight into the freezer to maintain their quality and for safety. If our driver arrives and no one is home we will call your contact number. Please note we cannot arrange redelivery.

This is a new service for us so we welcome all feedback to be able to make this the best it can be. Please give us a call on 0208 751 2593, send us a whatsapp message on 07719 035966 or e-mail us at admin@nabcoenterprises.com. Our lines are open Monday-Friday 10.30-4.30pm excluding bank holidays and Eid.

We offer a refund if an item in your order is damaged or out of date on arrival. Report any such issues to the driver. Call us on 0208 751 2593 or email admin@nabcoenterprises.com to organise a refund. Have your order number and address to hand. If you notice something after the driver has gone, please email details of the damaged product with an image within 12 hours of delivery. After 12 hours, we will not be able to offer a refund.